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For Ops/System Teams

Build systems that scale. Portals that serve.

We build the internal systems your team works in and the customer portals your clients interact with, so you can handle more volume without growing your headcount. One senior team. Continuous delivery. No supplier sprawl.

Get in touch
John Beaty reviewing a client website with Simon King at the agency office in Douglas, Isle of Man, with a web application displayed on a monitor in front of them
Adrian Crellin reviewing UI design work on a laptop with a colleague at the DotPerformance office in Douglas, Isle of Man, with client website designs visible on screen
Rachel Fabrizio holding an Apple MacBook in conversation with a colleague at DotPerformance studios on the Isle of Man, with front-end code visible on a large screen behind her
A person holds a smartphone displaying a finance app with stock listings. A computer monitor glows in the dimly lit room, creating a tech-focused atmosphere.
John Beaty reviewing a client website with Simon King at the agency office in Douglas, Isle of Man, with a web application displayed on a monitor in front of them
Adrian Crellin reviewing UI design work on a laptop with a colleague at the DotPerformance office in Douglas, Isle of Man, with client website designs visible on screen
Rachel Fabrizio holding an Apple MacBook in conversation with a colleague at DotPerformance studios on the Isle of Man, with front-end code visible on a large screen behind her
A person holds a smartphone displaying a finance app with stock listings. A computer monitor glows in the dimly lit room, creating a tech-focused atmosphere.

Systems for your team. Portals for your customers.

Most organisations reach a point where the internal tools, customer journeys and platform integrations can no longer keep up with growth. Manual work increases, support tickets rise, and every new customer adds cost rather than margin.

DotPerformance is an 18-person in-house agency on the Isle of Man that builds the infrastructure to reverse that. Internal systems that make your team faster. Customer portals that let clients book, pay, track and manage without creating support load. API integrations that connect your existing platforms so data flows cleanly and nothing falls between the cracks. Over 700 projects delivered since 2006 across public sector, healthcare, financial services and motorsport, entirely in-house with no subcontracting.

The team works as a continuous delivery partner across system builds, platform integrations, workflow automation and rapid MVP development, so your organisation can take on significantly more work, serve more customers and operate across more complexity without hiring proportionally more people.

No supplier
sprawl.

Before.

  • Growing SaaS costs
  • Staff time lost to manual processes
  • Systems that do not connect
  • Customers depend on your team for everything
  • Workarounds become the process
  • Scaling means hiring

After.

  • Cost to serve falls as volume grows
  • Workflows automated end to end
  • Systems integrated through clean APIs
  • Customers self-serve through portals
  • Processes documented and repeatable
  • Scaling means building
Andy Orton founder of DotPerformance, smiling wearing a DotPerformance branded polo shirt at DotPerformance studios on the Isle of Man, against a dark background with teal neon lighting

Talk it through with Andy

30MIN CALL

Workstreams

01.

Internal Systems

  • Staff portals
  • Admin dashboards
  • Scheduling tools
  • Approval workflows
  • Operational platforms
  • Reporting interfaces
  • Dot Performance's Head of Digital Simon in a navy polo shirt against dark background and blue neon lights
  • Mark, developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt.
  • Adrian, UI/UX specialist at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded hoody, against dark background with blue neon lights.
  • Veronica Danila, Front-End Developer at DotPerformance, smiling wearing a DotPerformance branded polo shirt at DotPerformance studios on the Isle of Man, against a dark background with teal neon lighting
  • Claudiu, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt.
  • Andy Orton founder of DotPerformance, smiling wearing a DotPerformance branded polo shirt at DotPerformance studios on the Isle of Man, against a dark background with teal neon lighting
  • Headshot of Dot Performance's Operations Director Raluca Matei. She is wearing a navy branded polo shirt and is set against a dark wall with blue neon lights.
02.

Customer Portals

  • Booking systems
  • Payment portals
  • Account management
  • Self-service journeys
  • Customer dashboards
  • Onboarding flows
  • Dot Performance's Head of Digital Simon in a navy polo shirt against dark background and blue neon lights
  • Theo Wiersma, Senior Developer at DotPerformance, photographed at DotPerformance studios on the Isle of Man, wearing a DotPerformance hoodie against a dark background with teal neon lighting
  • Headshot of John Beaty, head of systems at Dot Performance. He is seen with his arms crossed, smiling, wearing a navy polo shirt with dot performance branding, set against a dark background will neon blue lights.
  • Dave, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt, against dark background with blue neon lights.
03.

API Integrations

  • System connections
  • Data mapping
  • Webhooks
  • Error handling
  • Monitoring
  • Third-party APIs
  • Theo Wiersma, Senior Developer at DotPerformance, photographed at DotPerformance studios on the Isle of Man, wearing a DotPerformance hoodie against a dark background with teal neon lighting
  • Headshot of John Beaty, head of systems at Dot Performance. He is seen with his arms crossed, smiling, wearing a navy polo shirt with dot performance branding, set against a dark background will neon blue lights.
  • Dot Performance's Head of Digital Simon in a navy polo shirt against dark background and blue neon lights
  • Mark, developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt.
  • Dave, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt, against dark background with blue neon lights.
04.

Automation

  • Workflow automation
  • Approval flows
  • Ticket routing
  • Alerts and notifications
  • Scheduled jobs
  • QA checks
  • Theo Wiersma, Senior Developer at DotPerformance, photographed at DotPerformance studios on the Isle of Man, wearing a DotPerformance hoodie against a dark background with teal neon lighting
  • Headshot of John Beaty, head of systems at Dot Performance. He is seen with his arms crossed, smiling, wearing a navy polo shirt with dot performance branding, set against a dark background will neon blue lights.
  • Dot Performance's Head of Digital Simon in a navy polo shirt against dark background and blue neon lights
  • Mark, developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt.
  • Dave, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt, against dark background with blue neon lights.
05.

MVPs

  • Rapid prototyping
  • Product validation
  • Service pilots
  • Internal tool testing
  • Launch and iterate
  • Proof of concept
  • Dot Performance's Head of Digital Simon in a navy polo shirt against dark background and blue neon lights
  • Dave, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt, against dark background with blue neon lights.
  • Adrian, UI/UX specialist at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded hoody, against dark background with blue neon lights.
  • Mark, developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt.
  • Juan, systems specialist at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded hoody, against dark background with blue neon lights.
06.

Platform Development

  • CMS builds
  • App development
  • Internal tools
  • Performance improvements
  • Reliability work
  • Roadmap delivery
  • Dot Performance's Head of Digital Simon in a navy polo shirt against dark background and blue neon lights
  • Headshot of John Beaty, head of systems at Dot Performance. He is seen with his arms crossed, smiling, wearing a navy polo shirt with dot performance branding, set against a dark background will neon blue lights.
  • Theo Wiersma, Senior Developer at DotPerformance, photographed at DotPerformance studios on the Isle of Man, wearing a DotPerformance hoodie against a dark background with teal neon lighting
  • Dave, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt, against dark background with blue neon lights.
  • Claudiu, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt.
07.

Data and Reporting

  • Data cleanup
  • Source of truth
  • Reporting pipelines
  • Spreadsheet removal
  • Permissions
  • Backups
  • Dot Performance's Head of Digital Simon in a navy polo shirt against dark background and blue neon lights
  • Headshot of John Beaty, head of systems at Dot Performance. He is seen with his arms crossed, smiling, wearing a navy polo shirt with dot performance branding, set against a dark background will neon blue lights.
  • Dave, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt, against dark background with blue neon lights.
  • Claudiu, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt.
  • Juan, systems specialist at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded hoody, against dark background with blue neon lights.
08.

Security

  • Access control
  • Role mapping
  • Audit trails
  • Key ownership
  • Vendor risk
  • Incident readiness
  • Dot Performance's Head of Digital Simon in a navy polo shirt against dark background and blue neon lights
  • Headshot of John Beaty, head of systems at Dot Performance. He is seen with his arms crossed, smiling, wearing a navy polo shirt with dot performance branding, set against a dark background will neon blue lights.
  • Juan, systems specialist at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded hoody, against dark background with blue neon lights.
  • Claudiu, senior developer at Dot Performance, smiling with crossed arms as he poses for headshot wearing branded polo shirt.

Outcomes
that compound

Lower Cost to Serve

Every system and portal we build reduces the manual work needed per customer, per transaction, per interaction. As volume grows, cost per unit falls.

Scale without headcount

The infrastructure we build lets your organisation handle more volume, more customers and more complexity without hiring proportionally more people.

Faster time to market

MVPs and rapid builds mean new products, services and capabilities reach your customers in weeks rather than months.

Reduced support load

Customer portals and self-service journeys prevent tickets and interruptions before they happen, freeing your team to focus on work that matters.

Connected Systems

API integrations remove the friction between platforms, eliminate double-handling and give you a single view of what is happening across the organisation

Less fragility

Cleaner access, clearer ownership, proper documentation and fewer single points of failure. A setup your team can understand and run.

A spectator holds up a smartphone to film or photograph a motorcycle racer on a colourful race bike at the Isle of Man TT, with crowds and green trees visible in the background.

The whole suite of services from dotperformance were once again top rate. They performed without any hiccups set against the hardest of challenges and stress.

Mark LewinChief Officer - Department of Enterprise, TT

FAQs
from ops and systems teams.

What do you actually build?

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We build internal systems for teams and customer-facing portals. That includes staff dashboards, booking platforms, scheduling tools, payment portals, admin systems, reporting interfaces, customer self-service journeys and operational tools. We also build the API integrations that connect these to your existing platforms.

Can you work with our existing systems or do you only build from scratch?

Toggle

Both. A large part of the work is integrating systems that already exist but do not talk to each other. We connect platforms through API development, clean up data flows and remove the manual work that sits between tools. Where something does need building from scratch, we handle that too.

How quickly can you build something new?

Toggle

We regularly ship MVPs in weeks. If you have a new product idea, a service that needs testing or an internal tool that would save your team significant time, we can get a working version in front of users quickly so you can learn before committing to a full build.

Do you replace our internal team?

Toggle

No. We work alongside your team and take ownership of the systems and development work, so your people can stay focused on the organisation, its customers and its priorities. Think of us as your build and integration team.

Are you a dev agency or a longer-term partner?

Toggle

More a systems partner. We can deliver defined development projects, but we are usually brought in to build and improve the whole systems estate over time, with continuity and accountability across design, development, integrations and operations.

Can you handle integrations and workflow automation, not just front-end development?

Toggle

Yes. A big part of the work is joining systems up properly through integrations, automation, handoff fixes, data mapping, monitoring and cleaner operational workflows.

What do you deliver week to week?

Toggle

That depends on where the priority is, but it is usually a mix of system builds, portal development, API integrations, automation work, platform improvements and ongoing maintenance. We work in continuous delivery rather than large infrequent releases.

Can you take over a messy or fragile setup?

Toggle

Yes. That is often why teams bring us in. We untangle what exists, integrate what should be connected, replace what needs replacing and build what is missing, then keep improving it over time.

How quickly can we start?

Toggle

Usually within weeks. The first step is a 30 minute call to understand where the friction and opportunity are, then we recommend where to start.

Andy Orton founder of DotPerformance, smiling wearing a DotPerformance branded polo shirt at DotPerformance studios on the Isle of Man, against a dark background with teal neon lighting

DotPerformance Limited (Isle of Man company 118809C) is an Isle of Man-based software developer that builds internal systems, customer portals, API integrations and workflow automation for operations and systems teams. The agency was founded in 2006 by Andy Orton, has delivered over 700 projects across public sector, healthcare, financial services and motorsport, and carries out all work in-house from its studio in Douglas.

Meet with Andy and the team

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systems partner.

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